Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the services provided by Booked Up Media Ltd, a company registered in Scotland, trading as BYLT Media ("we", "us", "our", "the Company").

By engaging our services, accessing our website, or entering into any agreement with us, you ("the Client", "you", "your") agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use our services.

2. Definitions

• "Services" means all digital marketing services provided by the Company including but not limited to SEO, PPC advertising, social media marketing, web development, content creation, and digital consultancy
• "Agreement" means any contract for Services between the Company and the Client
• "Deliverables" means any work product, materials, or results produced by the Company for the Client
• "Confidential Information" means any proprietary or confidential information disclosed by either party

3. Services Provided

3.1 Scope of Services

The Company provides digital marketing services including:

• Search Engine Optimisation (SEO)
• Pay-Per-Click (PPC) advertising management
• Social media marketing and management
• Website design and development
• Content creation and copywriting
• Digital marketing consultancy and strategy
• Analytics and reporting services

3.2 Service Delivery

• Services will be delivered in accordance with the specific terms outlined in individual service agreements or proposals
• Timescales are estimates and may be subject to change due to circumstances beyond our reasonable control
• The Company reserves the right to subcontract any services to qualified third parties

4. Client Obligations and Responsibilities

4.1 Information and Materials

The Client agrees to:

• Provide accurate, complete, and timely information necessary for service delivery
• Supply all required materials, content, and access credentials promptly
• Respond to reasonable requests for information within 5 business days
• Ensure all provided content is original, legally owned, or properly licensed

4.2 Compliance

The Client warrants that:

• All business activities comply with applicable UK and international laws
• Any content provided does not infringe third-party rights
• They have authority to enter into agreements on behalf of their organisation
• They will not use our services for any unlawful purposes

4.3 Cooperation

• The Client will provide reasonable cooperation and access as required
• Any delays caused by the Client may result in project timeline extensions
• Additional work resulting from Client delays may incur extra charges

5. Payment Terms and Conditions

5.1 Fees and Charges

• All fees are quoted in British Pounds (GBP) unless otherwise specified
• Prices are exclusive of VAT, which will be added at the prevailing rate where applicable
• Setup fees, monthly retainers, and project costs will be detailed in individual agreements

5.2 Payment Terms

• Payment terms are typically 30 days from invoice date unless otherwise agreed
• Payment methods accepted include bank transfer, cheque, and card payments
• Late payment charges may apply at 8% per annum above the Bank of England base rate

5.3 Overdue Accounts

• Accounts overdue by more than 30 days may result in service suspension
• The Company reserves the right to engage debt collection services for overdue accounts
• All costs associated with debt recovery will be charged to the Client

6. Intellectual Property Rights

6.1 Company IP

• All methodologies, strategies, templates, and proprietary systems remain the Company's intellectual property
• The Company retains rights to any general knowledge, skills, and experience gained

6.2 Client IP

• Clients retain ownership of their original content, branding, and pre-existing materials
• The Company is granted a licence to use Client materials solely for providing the agreed services

6.3 Deliverables

• Ownership of custom deliverables transfers to the Client upon full payment
• The Company retains the right to use work as portfolio examples and case studies (with sensitive information removed)

7. Confidentiality and Data Protection

7.1 Confidentiality

Both parties agree to maintain confidentiality of all proprietary and sensitive information shared during the course of the business relationship.

7.2 Data Protection

The Company complies with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Our Privacy Policy, available on our website, details how we process personal data.

7.3 Third-Party Platforms

• The Company may require access to Client accounts on third-party platforms (Google, Facebook, etc.)
• The Company will use such access solely for providing agreed services
• Clients remain responsible for maintaining appropriate security measures

8. Warranties and Disclaimers

8.1 Company Warranties

The Company warrants that:

• Services will be performed with reasonable skill and care
• We will comply with applicable professional standards
• Our team has appropriate qualifications and experience

8.2 Disclaimers

• Digital marketing results cannot be guaranteed due to factors beyond our control
• Search engine algorithms, platform policies, and market conditions may affect outcomes
• The Company makes no warranties regarding specific traffic increases, rankings, or conversions

8.3 Third-Party Services

• The Company is not responsible for third-party platform changes, outages, or policy modifications
• Costs associated with third-party platforms (advertising spend, software licences) are Client expenses

9. Limitation of Liability

9.1 Liability Cap

The Company's total liability for any claim shall not exceed the total fees paid by the Client in the 12 months preceding the claim.

9.2 Excluded Damages

The Company shall not be liable for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Costs of procurement of substitute services
• Data loss not caused by our negligence

9.3 Force Majeure

The Company is not liable for delays or failures due to circumstances beyond reasonable control, including but not limited to acts of God, government actions, or technical failures.

10. Termination

10.1 Termination Rights

• Either party may terminate ongoing services with 30 days' written notice
• The Company may terminate immediately for non-payment or breach of terms
• Fixed-term projects cannot be terminated without mutual agreement or material breach

10.2 Effects of Termination

• All outstanding fees become immediately due
• The Company will provide reasonable handover assistance for up to 30 days
• Confidentiality obligations survive termination

10.3 Refunds

• Refunds are generally not provided for services already delivered
• Unused portions of prepaid services may be refunded at the Company's discretion
• Setup fees and completed work are non-refundable

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Scotland and the United Kingdom.

11.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

11.3 Alternative Dispute Resolution

The parties agree to attempt resolution through good faith negotiation before pursuing formal legal action.

12. General Provisions

12.1 Entire Agreement

These Terms, together with any signed service agreements, constitute the entire agreement between the parties.

12.2 Amendments

Terms may only be modified in writing and signed by both parties, except that the Company may update these Terms with 30 days' notice for future engagements.

12.3 Severability

If any provision is found unenforceable, the remainder of these Terms shall remain in full force and effect.

12.4 Assignment

The Company may assign these Terms to any successor entity. Clients may not assign without written consent.

12.5 Waiver

Failure to enforce any provision does not constitute a waiver of future enforcement rights.

13. Consumer Rights

If you are a consumer (rather than a business), you have additional rights under UK consumer protection law that these Terms do not affect.

14. Contact Information

For questions about these Terms and Conditions, please contact us: