Q.01What does a DIY marketing agency do?+
It runs the full digital marketing stack for home-improvement, paint, tools, hardware, garden, plumbing and bathroom, and building-materials retailers: paid search and Shopping, Local Inventory Ads, paid social, SEO, local SEO, analytics, email, and CRO. The channel mix is weighted towards local intent and in-store measurement, but the coverage is always full-stack.
Q.02How is DIY marketing different from general retail marketing?+
DIY intent is hyper-local: most customers live within fifteen miles of the shop and buy when they need the product that day. Baskets also compound across a project rather than settle on a single click. That means LIA, Store Visit Conversions, Offline Conversion Tracking, and trade-versus-consumer segmentation matter more for DIY than for general e-commerce retail.
Q.03How do you handle high-weight, project-basket purchases?+
We configure the Merchant Centre feed to carry weight, dimension, and pack-size attributes properly, segment campaigns by project type, and import EPOS basket revenue via Offline Conversion Tracking. Bidding algorithms then optimise against the full project basket value rather than a single click, which is how building-materials and bathroom-refit sales actually behave.
Q.04What is Local Inventory Ads and does my DIY chain qualify?+
Local Inventory Ads surface in-shop stock to nearby searchers on Google. Any multi-store retailer with accurate stock data and a Merchant Centre feed can qualify. We audit eligibility, fix stock sync with the Point of Sale, and scale LIA from a pilot store to the full estate. For most multi-store DIY chains, LIA is the single highest-leverage activation we run.
Q.05How do you split trade and consumer audiences?+
Trade and consumer customers search differently, buy different pack sizes, and value different terms. We segment campaigns, creative, landing pages, and bidding by audience, using account-sign-up data, pack-size queries, and first-party signals. Trade tends to respond to Search and account-acquisition offers; consumer tends to respond to Shopping, PMax, and Meta inspiration.
Q.06Do you work with enterprise DIY chains that already have in-house teams?+
Yes. A meaningful share of our work is alongside in-house marketing teams at enterprise retailers. We plug in as the specialist paid media, measurement, feed, or LIA partner, or as the external team that extends capacity without adding headcount. Enterprise DIY chains with in-house teams are actively targeted.
Q.07What is the minimum engagement?+
We work with brands spending from £10,000 per month in combined ad spend and fees, with no upper limit. Pricing is fixed-fee for the management layer, so agency cost does not grow just because media spend grows. Exact pricing is set after an initial audit call.
Q.08Where do your clients operate?+
Globally. We work with DIY and home-improvement retailers across the UK, EU, North America, and beyond. Our measurement stack, feed expertise, and channel knowledge translate across markets. Client calls run remotely; onsite visits to stores happen when useful.